This policy is designed to inform all users of Aena facilities and users of our corporate website.
The purpose of this document is to notify you that your personal details are processed in accordance with Personal Data Protection laws, in particular, those of Regulation (EU) 679/2016 of the European Parliament and Council of 27 April 2016, relating to the protection of individuals with regards to the processing of personal data and free circulation of those data (General Data Protection Regulation (GDPR)).
The data controller will be:
In the event that you enjoy services provided at the Murcia Region International Airport, the data controller will be:
We inform all users of our airport facilities of the following:
The following types of data are processed:
The personal data that you provide to us or that will be provided at the time you start your relationship with us and those that may be collected or generated throughout that relationship, will be processed for the purposes indicated in each fact sheet, personal data collection form or by any other means that is made available to you at the airport itself, and are summarised below:
We inform all users of our website of the following means of processing:
As regards our Customer Club, the purpose is to inform you of possible benefits to you as a member of the Club, as well as providing you with detailed and updated information regarding discounts, promotions, offers and benefits of the services provided by Aena regarding VIP Products, Parking, Flights, and other Aena airport management services. In accordance with the general Terms and Conditions which regulate the Aena Customer Club service, sending communications with information regarding these discounts, promotions, offers, news and benefits of the Aena services is a necessary requirement for subscription to the agreement between yourself as a registered member and user of the Club, and Aena, and to have access to these benefits. Therefore, by unsubscribing from these communications you will also cancel your Club membership, meaning you will not be informed of the benefits applicable to the services offered through the Club. If you would not like to receive these communications you may cancel your Club membership at any time through the relevant channels. This processing is based on the execution of the contract.
At the same time, with regards to our Customer Club, and with your permission, the purpose is to email you commercial and advertising correspondence, such as offers and discount coupons for AENA Airport shops or for third parties concerning the following areas or sectors: cars and vehicle hire, leisure, travel agencies, tourism, transport, airlines, catering, the textile industry, fashion, beauty and cosmetics, finance and insurance, press and magazines, and gambling (third-party communication). This processing is based on your consent.
In order to access this service, Aena offers the possibility of downloading the mobile application (APP) onto the device for registering with and managing the service. Whenever you have enabled location services (settings option on your device), Aena will collect information on WiFi access points or relating to latitude and longitude in order for this information to assist us in showing your location so that we can provide you with our services. This processing is based on your consent and/or the execution of a contract, as appropriate in each case.
Customer Club members may use the following services:
Mobile payment. You are hereby informed that Aena will store the last four digits of your credit card in order to identify the card used for payment of the contracted service.
When using the Parking services, your car registration number will be stored to allow us to determine how long you have used the parking services, so that we can bill you accordingly.
If paying using your mobile device to use a VIP lounge managed by Aena, your ID information will be collected for identification purposes.
Payment by Registration. This new stay management and payment system by Aena will entail processing the vehicle registration and credit card details provided by the user in his or her Aena Customer Club profile.
The Payment by Registration service involves reading and identifying the vehicle registration when entering and leaving the car park. It will therefore not be necessary to issue a ticket when entering and leaving. Once you have entered the car park, the reader will recognise your registered number plate, and this will be associated with the user with the Payment by Registration service enabled, which will automatically raise the barrier and allow you to enter and park your vehicle. This service is only intended for vehicles. This means that motorcycles are excluded from using the Payment by Registration system, in light of complexities arising when reading their registration numbers.
In order to enjoy club discounts, you will need to scan your return boarding pass so that the new balance can be calculated and automatically saved.
The purpose of airport VIP Services is to manage VIP Lounge access purchases that you make via our website, as well as to send you information that may be of interest to you. At the same time, and with your permission, we will email you commercial and advertising correspondence, such as newsletters with information of interest to passengers, offers and discount coupons for Aena Airport shops or for third parties concerning the following areas or sectors: cars and vehicle hire, leisure, travel agencies, tourism, transport, airlines, catering, the textile industry, fashion, beauty and cosmetics, finance and insurance, press and magazines, and gambling.
VIP Service users may also use the Fast Line for preferential access to the security checkpoints of existing filters. The purpose of the processing is to manage priority access bookings that you make via our website, as well as to send you information that may be of interest to you. This processing is based on the execution of a contract and your consent.
In the event that the user, on behalf of his/her company, requests a service addressed to companies (e.g. Companies portal), his/her personal data, as representative thereof, will be processed for the performance of the necessary steps for the service requested. Likewise, they may be used to establish contact with his/her company, through his/her data, all based on the execution of the contract, legitimate interest, legal obligation or consent, as the case may be.
Your data will be retained while necessary to comply with the purpose for which they were collected.
They are subsequently stored for as long as claims and obligations may arise as a result of the processing of your data for the purpose for which they were collected.
It is anticipated that the following parties will receive your data:
To the entities of the Aena group that will benefit from the selection processes, in the event of applying for a position for said entities, that is:
Aena, Aena Desarrollo Internacional and Aena Sociedad Concesionaria del Aeropuerto Internacional de la Región de Murcia will be responsible for the processing of your personal data that will be used to manage job applications and selection processes managed through the website. In this way, no further international transfers or transfers of data are foreseen, except where there is a legal obligation.
Aena and Aena Concesionaria del Aeropuerto Internacional de la Región de Murcia, as the data controllers, will adopt the technical and organisational measures required to guarantee the security of the personal data provided, preventing their unauthorised alteration, loss, processing or access.
Any data subject is entitled to receive confirmation as to whether or not his or her personal data are being processed. The General Data Protection Regulation also stipulates the following rights for the data subject:
You may exercise your rights of access, rectification, suppression, opposition, limitation of processing and portability, as well as withdraw your consent, both against AENA, S.M.E., S.A. and against Aena Sociedad Concesionaria del Aeropuerto Internacional de la Región de Murcia S.M.E., S.A., by sending an email to email@example.com or by writing to Calle Peonías, 12, 28042-Madrid, as well as online at https://serviciostelematicos.aena.es.
If you have any doubts relating to Data Protection, please contact our Data Protection Officer at the following email address: firstname.lastname@example.org.
Furthermore, you are entitled to lodge a complaint with the Spanish Data Protection Agency (AEPD); the control and supervisory body for data protection in Spain.